Nexstar Represents Fundemental Change In The Residential Services Industry

As industry leaders we are more than cheerleaders in the cause of quality plumbing, heating, air conditioning and electrical service. We integrate contractor business values and far-reaching responsibilities in a principled approach to service. We live and commit to a Code of Ethics that’s part of every aspect of business and community. Nexstar members pledge this code as the basis for everything we do.

Our Contractor Code of Ethics

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Customers

WE WILL SERVE our customers with integrity, competence, and objectivity.

WE WILL DELIVER to our customer all that we promised through
value-added services.

WE WILL PERFORM our work to meet technical codes or better.

WE WILL EXPLORE each customer situation to sufficient detail and gather sufficient facts to gain an understanding of the problems, the scope of assistance needed, and the possible benefits our service and technical recommendations may provide our customers.

WE WILL RESPECT each customer's home and property and leave them as clean as we found them.

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Employees

WE REGARD our employees' satisfaction as important as customer service and company profitability. We subscribe to the premise of win, win, win.

WE WILL ASSIGN technical and support personnel to each
job in accord with their experience, knowledge, and expertise.

WE WILL FOSTER training for all our employees on an on-going
basis to improve and uphold high performance standards.

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Professional Responsibility

WE WILL PERFORM jobs for which we are qualified by our experience and technical competence.

WE WILL MAKE Quality service the trademark of the jobs we perform. If needed we will take care of callbacks with a minimum of inconvenience to our customers.

WE WILL STAND behind our work.

WE WILL NOT provide services to a customer under terms or conditions that might damage or compromise the integrity of our trade and profession. We will follow the Golden Rule.

WE WILL NOT advertise our services in a deceptive manner.

WE WILL MAINTAIN a wholly professional attitude and behavior toward those we serve, our fellow contractors, our own employees, our suppliers, and the public at large.

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Earnings

WE WILL AGREE with our customers independently and in advance on the basis for our fees. Our fees will be commensurate with the quality of the services we deliver and the responsibility we accept.

WE WILL MAKE it our moral imperative to maintain a profitable business as part of our responsibility to our employees and our families.

WE WILL BE MINDFUL of the honest value received by the customer and our right to an ethical profit.

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Social Responsibility

WE WILL BE GOOD corporate citizens.

WE WILL PROTECT the health and safety of our communities by sharing knowledge of new environmental developments and technological advancements with the communities we serve.

WE WILL REPORT violations of this Code of Ethics.